FAQ
Welcome to the True K-Beauty FAQ page! Your go-to resource for all essential information about our expansive range of Korean skincare and makeup products.
Have questions about our shipping policies? Looking for tips on how to use our products effectively? You’ll find everything you need right here. Our K-Beauty FAQ is crafted to ensure your shopping experience is enjoyable and seamless, allowing you to dive into the world of K-beauty with confidence.
This FAQ page covers numerous common inquiries, such as order tracking, delivery timelines, and practical tips to maximize the benefits of our K-beauty items. For those interested in our vegan-friendly formulations, we’re thrilled to share that information as well! And don't miss out on our special discounts for first-time buyers, alongside exciting offers like free shipping on selected orders.
At True K-Beauty, we prioritize transparency and customer satisfaction. If you don’t find answers to your questions in our K-Beauty FAQ, we encourage you to explore further. Our friendly customer support team is always ready to assist with any inquiries you may have, ensuring you are never left in the dark.
Navigating K-beauty can be overwhelming, especially if you're new to Korean cosmetics. But don’t worry—we're here to empower you to shop confidently. Whether you are just starting your K-beauty journey or are a seasoned user, our K-Beauty FAQ will guide you through discovering the magical benefits of these incredible products.
Explore our FAQs now and enhance your shopping experience. Unlock the secrets to radiant skin and stunning makeup results with confidence. Happy shopping!
Products
Can I receive complimentary beauty samples?
Indeed, you will. Free samples are included with every purchase. Unfortunately, we will not be able to accept requests for additional samples. But do not fear; we periodically run promotions and sample offers, so be sure to sign up to receive email reminders/newsletters and follow us on Instagram to stay updated.
What are the product descriptions and ingredients?
Brands occasionally update product descriptions on packaging and formulas with updated ingredients. We practice diligence in reflecting these changes in our shop as soon as we can. However, if you see a discrepancy between what you see on our site and the product you received, please refer to the product packaging for the most up-to-date ingredients.
I’m confused about the date of my product. Is it the date of production or expiration?
Most Korean beauty products are marked with a date of production.
Check the characters in front of the dates to be sure:
- 제조 = Manufactured date
- 까지 = Open-by date
Unopened products usually have a shelf life of 2-5 years. Once opened, products are suitable for up to a year. Natural and organic products generally have a shorter shelf life, and information is listed on individual product pages.
Orders
Is it possible to modify or cancel my order?
Once your order is accepted, the True KBeauty Team will immediately start processing it to ensure prompt delivery. Unfortunately, we cannot modify an order after it has been placed. Please ensure all details are correct before completing your checkout.
If I am unable to change or cancel my order, can I exchange the product?
Unfortunately, we do not offer direct exchanges on our products now.
How do I apply my discount code?
Discount code can be applied to your order at Checkout. Enter your discount code into the field. Once you hit “Apply,” the discount will automatically be deducted from your cart total, and you can continue using the payment method.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, Shop Pay, PayPal.
Do you collect sales taxes?
Domestic sales tax will be collected by sales tax laws and regulations each state imposes. Sales tax, if any, will be shown under subtotal during checkout.
Can discount codes and offers be combined?
Only one (1) discount code will apply at checkout. Offers cannot be combined.
Shipping
What are the details of your shipping policy?
Please see the Shipping Policy page.
How long will it take for my order to be delivered?
US Domestic shipments are mailed via USPS. Delivery typically takes 3-5 business days. For more details, please also see Shipping Policy.
My package status is delivered, but I can't find it. Where is my package?
The letter carrier may have placed it in a safer location, including a mailbox, porch, or garage. Also, check with others in your house who may have accepted it. In rare cases, the package may show as ‘delivered,’ but it could take 24 hours.
If it has been over 24 hours from the 'delivered' status, to save time, a service request may be sent by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.
Retuns
What is your return policy
Please see the Return Policy page.
Please be aware that any open, single-use items purchased with a discount code during sales (including free shipping, gift with purchase, pop-up events, etc.) are FINAL SALE and cannot be returned or refunded.
What are the product descriptions and ingredients?
Brands occasionally update product descriptions on packaging and formulas with updated ingredients. We practice diligence in reflecting these changes in our shop as soon as we can. However, if you see a discrepancy between what you see on our site and the product you received, please refer to the product packaging for the most up-to-date ingredients.
My product arrived damaged. What should I do?
Please contact us with your order number, an image of the damaged item, and the package in which your order was shipped. Our team will be happy to assist.
Please save the package and packing materials.
Korean Skincare Routine
I’d like to try a Korean skincare routine. How should I start?
We are happy to help and, most of all, welcome! Begin your skin adventure here. Be patient and have fun! For more details, click here: Korean Beauty Routine.
Rewards Program
Do you have a rewards program?
Sign up for a store account to earn points automatically with every purchase, which you can redeem for future discounts. Joining is free, and we'd be delighted to welcome you! Start earning towards your True KBeauty Rewards by signing up here.
Contact form
If you have any additional questions not covered in our FAQ, please feel free to reach out to us through our contact form. We’re here to help and look forward to assisting you!